Shipping and Returns
The way we ship and return
First and foremost, we attach great importance to quality and service, but we also want to be able to offer our ECO-friendly, BPA-free and Reusable Products at the lowest possible price.
Our ECO-friendly, BPA-Free and Reusable Products are shipped directly from our supplier. Please allow for an average delivery time of 10-18 working days. This is from the moment of ordering. Because no intermediaries are used for our products, we can save enormously on both transport and storage costs. This is one of the reasons why we can offer our products so cheaply.
From the moment our supplier has delivered your ECO-friendly, BPA-Free and Reusable Product head to the postal company, the Track & Trace information – the Track & Trace code will be sent to you by e-mail – this can be found via the information on this page: LINK
We take the shipping costs of our products entirely for our own account. All our products are delivered to you 100% free of charge; no minimum order value is required.
If you are not satisfied with the product, you can exchange or return the product within 14 days. Products can be returned if the product does not match the product in our webshop. Products must be returned in their original condition, with labels and tags. The product may not contain any user traces. We reserve the right to refuse returned items if it is suspected that the items have already been used or have been damaged through no fault of our own. The costs for returns are for the customer.
- In the event of other traces of use, we shall also be entitled to charge a reduction in the value of the amount to be refunded.
- A return shipment must be provided with a Track & Trace code. The sender is always responsible for the shipment.
- If we have received the returned items by you, the purchase price will be refunded to your account within 5 workdays.
- Would you like to exchange or return an order? Then you can use this link to return your ECO-friendly, BPA-Free and Reusable Product.
Do you have any questions about your order? If so, you can always contact us, even on weekends and outside office hours.